Zeynep is a professor at the MIT Sloan School of Management and author of The Good Jobs Solution. In this episode, we discuss the benefits of upgrading frontline jobs and why, despite the payoff, so few companies are pursuing this strategy. In order to turn dead end jobs into get-ahead jobs, Ton argues that we must abandon toxic assumptions about ‘low skill’ occupations and and create work environments that unleash everyone’s ingenuity.
The Case for Good Jobs (Harvard Business Review)
Good Jobs Institute
Zeynep Ton’s faculty home page
Paypal CEO Dan Schulman on the company’s living wage audit
Zeynep’s background note on the history of “unskilled” jobs in the United State (co-authored with Amanda Silver and Sarah Kalloch)